National Volunteer Week – Managing Challenging Interactions
This session provides an introduction into how to safely manage interactions with distressed, frustrated or aggressive individuals.
It focuses on how to manage your own responses when faced with verbal aggression – an often-overlooked critical foundation for effective de-escalation.
You will also explore practical strategies to reduce tension, prevent escalation, and safely resolve conflict, including:
- Recognising early warning signs of aggression
- Effective communication techniques (listening, tone and body language)
- Affect labelling and empathy
- Maintaining your composure under pressure
- Working towards calm, collaborative outcomes
#NationalVolunteerWeek
What’s On Next?
May 2026
May 21 2026
National Volunteer Week – Managing Challenging Interactions
Online - Devonport and Surrounds
May 21 2026
National Volunteer Week – Understanding your Rights and Responsibilities Under the Anti-Discrimination Act 1998 (Tas)
Online - Devonport and Surrounds
May 21 2026
OUTspace
Devonport Library
May 22 2026
Your Heart Will Heal: Understanding Loss and Grief
Devonport Community House
May 22 2026
National Volunteer Week – Understanding the Registration to Work with Vulnerable People Scheme
Online - Devonport and Surrounds
May 22 2026
Author Event: Andy Griffiths at Devonport Library
Devonport Library
No event found!